Last Updated: March 09, 2026

1. Introduction

Tawseel Orders Delivery Services LLC (“Tawseel”) is committed to maintaining your trust by protecting your personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data (PDPL).

This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you access our website, https://tawseel.ae (“Website”), our mobile applications, or any other platforms managed by us. For the purposes of this Policy, “Tawseel,” “we,” “us,” and “our” refer to Tawseel and its domestic and international affiliates.

• Our Commitment: Tawseel ensures your privacy is protected through transparent and lawful processing. We implement industry-standard security measures to protect your data to the extent possible.
• Your Consent: Under the UAE PDPL, your continued use of our Site and Services constitutes express consent to the collection and processing of your personal data as described herein. If you do not agree with these terms, you must refrain from using our Services.

2. What is Personal Data?

In accordance with the UAE PDPL, Tawseel defines "Personal Data" as any information relating to an identified or identifiable natural person. This includes:

• Identity Information: Full name, date of birth, and Emirates ID or other government-issued identification.
• Contact Details: Residential/delivery address, telephone number, and email address.
• Logistics & Location Data: Real-time GPS location (while using our app), delivery coordinates, and shipment history.
• Professional & Financial Information: Employment or education details, payroll information (for corporate accounts), and payment method details.
• Digital Identifiers: IP addresses, device identifiers, and other non-public information linked to your account.

3. Information That We Collect

Tawseel collects data to power our logistics and SaaS solutions through the following categories:

A. Recruitment & Talent Acquisition
If you apply for a position, we collect your professional identity data (CV/Resume, contact details). By submitting this, you confirm you have obtained consent from any third-party references mentioned.

B. Logistics & SaaS Operational Data
For users of the Tawseel SaaS platform, we process encrypted Geo-location Data to provide:

• Live Shipment Tracking: Real-time location updates for active orders.
• Predictive Visibility: Accurate Estimated Time of Arrival (ETA).
• Route Optimization: Enhanced fleet efficiency and reduced turnaround times.
• Proof of Delivery: Location validation and Image Geo-Tagging for audit purposes.

C. General Site Interactions
We collect identifiers where collection is explicitly stated or necessary for a requested service.

Data We Do Not Collect (Exclusions)
In compliance with UAE law, we do not purposefully process "Sensitive Personal Data" including:

• Personal Beliefs & Origins: Racial/ethnic origin, religious/philosophical beliefs, or political opinions.
• Health & Biometrics: Genetic or health status (unless required by UAE Labor Law for employees).
• Private Life: Data concerning a person’s private life or sexual orientation.
• Minors: Data relating to children (under 18) without specific legal grounds.

4. Use of Data

Tawseel processes personal data strictly for defined purposes under UAE law:

• Service Fulfillment: To fulfill contractual obligations and deliver logistics solutions.
• Communications & Marketing: To provide updates and marketing materials. You maintain the right to opt-out at any time.
• Recruitment: To assess suitability for vacancies, communicate with candidates, and conduct professional background checks.

5. Third-Party Sharing & Transfers

A. General Sharing & Sub-Processors
We share data within our corporate group and with authorized partners (Technical Infrastructure, CRM, Billing/Payment Merchants, and Analytics tools like Google Analytics). These partners are bound by strict confidentiality under the UAE PDPL.

B. Cross-Border Data Transfers
Tawseel may transfer data collected in the UAE to countries outside the UAE. We ensure these transfers are lawful by:

• Utilizing jurisdictions recognized by the UAE Data Office as having adequate protection.
• Implementing robust contractual safeguards (Standard Data Protection Clauses).
• Obtaining explicit consent where required for specific transfers.

C. Legal and Regulatory Disclosures
We do not sell or lease your data. We may disclose information without notice if required by UAE Federal Law in connection with judicial proceedings, public interest, or national security/law enforcement mandates.

6. Third-Party Links

Our Website may host third-party links. We are not liable for the privacy practices or data misuse on those external pages. Please refer to their respective policies.

7. Data Subject Rights

Under the UAE PDPL, you have the following rights:

• Right to be Informed: Regarding our purpose, retention, and sharing practices.
• Right to Rectification: To correct inaccurate or incomplete data.
• Right to Erasure: To have data deleted when no longer required.
• Right to Restricted Processing: To limit processing in certain circumstances.
• Right to Data Portability: To receive your data in a machine-readable format.
• Right to Object: To stop processing for direct marketing or public interest tasks.

How to Exercise Your Rights: Contact privacy@tawseel.com. We verify identity (e.g., via Emirates ID) and aim to respond within one month.

8. Profiling

We do not use automated processing for decisions with legal effects concerning you unless we have obtained your explicit consent.

9. Security

A. Security Measures
We implement technical and organizational measures, including managerial controls and advanced encryption.

B. Your Responsibility
You are responsible for protecting your account credentials. Tawseel is not liable for unauthorized access resulting from user negligence.

C. Breach Notification
In the event of a breach, we act per Article 9 of the UAE PDPL:

1. Remediation: Immediate containment and damage limitation.
2. Authorities: Notification to the UAE Data Office without undue delay.
3. Users: Direct communication if the breach poses a high risk to your privacy.

10. Data Retention

We retain data only as long as necessary for the purposes processed or as required by UAE law and contractual obligations.

11. Changes to This Policy

Material changes will be notified via email or in-app notice. Please ensure your contact details remain up to date.

12. Complaints & Contact

If you have questions or complaints regarding your privacy:

• Data Protection Officer (DPO): dpo@tawseel.com
• General Inquiries: info@tawseel.ae
• Escalations (CTO): info@tawseel.com